Refund Policy for Themegrove
Last Updated: 10-06-2023
At Themegrove, we are committed to providing high-quality products and services to our valued customers. We take pride in our WordPress themes and their functionality. We understand that technical issues can sometimes arise, and we want to assure you of our commitment to your satisfaction.
If you encounter a fatal error or any other coding issue within our WordPress theme that prevents it from functioning as described in our product documentation and exceeds your reasonable expectations, we offer a Money-Back Guarantee as follows:
- Eligibility:
- To be eligible for a refund, the reported issue must be related to a fatal error or coding issue within our theme, which substantially impairs the theme’s core functionality or prevents it from working as described.
- Exclusions:
- This Money-Back Guarantee does not apply if the issue arises from customizations, third-party plugins, or other modifications made to the theme by the customer.
- It is not available if the theme functions as described, and the reported issue is a matter of personal preference, design, or subjective expectations.
- Refund Request:
- To request a refund under this Money-Back Guarantee, please contact our support team at support@themegrove.com within 7 days of your theme purchase.
- Provide detailed information about the issue you are facing, along with any necessary access or information for our team to investigate the problem.
- Evaluation:
- Our support team will assess the reported issue to determine if it meets the criteria for a refund under this Money-Back Guarantee.
- Resolution:
- If the issue is confirmed as a fatal error or coding issue on our end, and it exceeds your reasonable expectations, we will process the refund within 7 business days.
Please note that we are dedicated to continuously improving our products and addressing any issues promptly. If you encounter a problem, we encourage you to reach out to our support team first, as we may be able to assist in resolving the issue.
Our Money-Back Guarantee is a demonstration of our commitment to delivering high-quality products and ensuring your satisfaction with your purchase. We appreciate your trust in Themegrove, and we are here to assist you in any way we can.
Themegrove
support@themegrove.com
Themegrove.com
